Long time DEAL exhibitor Embed, a leading worldwide supplier of point-of-sale and revenue management systems, has shared stories from a small selection of its 1,000 customers in the FEC and gaming arcade sector that are recovering from the effects of the pandemic. With the prospect of COVID-19 restrictions being eased in many territories, many consumers are on making up for lost time, fulfilling their desire for experiences and social interaction with increased expenditure at entertainment venues, without having to compromise safety. Likewise, operators are transitioning from “survival mode”, as the crowds return, but FEC owners and operators may have to cater to guests who have adapted to the pandemic‘s low-touch, contactless economy. Consumers in 2022 now expect quick, safe, and efficient transactions as standard in many environments. This change requires upgrades that can provide real-time visibility and results, minimise touchpoints, and free up staff manpower without a compromise on customer experience. Source : blooloop
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